Refunds/ExchangesNascent Naturals does not offer refunds or exchanges for buyers remorse or product incompatibility. It is up to the customer to ensure that they are purchasing the correct products for their needs.
Nascent Naturals is not liable for product incompatibility. If you have questions regarding our products please check FAQ, email us at
[email protected] or call our office.
Our products are inspected before shipment to ensure they are in saleable condition. Although every effort is made to ensure safe delivery, including the hold back of shipments when the temperatures are too hot or cold, Nascent Naturals is not responsible for damages to product due to unforeseen incidents which arise during shipping.
Shipping errors on the part of Nascent Naturals Inc. will be remedied at our expense.
If a product is deemed to be defective or otherwise at time of receipt by customer, we will provide a credit to the customer. It is not feasible to ship replacements at this time due to the extremely high shipping costs.
Pick-Up OrdersPickup orders are on a prepaid basis only.
Customers will receive an email notification when their order is ready for pickup. Customers are asked not to come to the store until they receive notification that their orders are ready. Orders will not be packed on the spot if the customer arrives before their order is prepared.
Exchanges and refunds are not possible on the spot. Ordering PoliciesYou may place your order on our website, by email or by calling 705-433-3645.
If placing orders by email: You must specify the quantity and size of the products. Email orders that are not specific will be directed to call or order online. Not providing specifics will cause significant delays in processing orders.
Our website is updated on a daily basis. Our price commitment is limited to the date that your order was placed. This is due to the volatile nature of the essential oil, natural product ingredient and packaging markets.
Discounts or coupons that were not valid on the date of your order cannot be applied. Once an order is paid for, discounts and coupons cannot be applied.
Please ensure your order is accurate prior to submission.
Once an order is confirmed and paid for we cannot accept additions, deletions or substitutions.
PackagingAll containers and caps/closures are sold separately unless otherwise specified in the product listing.
It is up to the customer to ensure compatibility between containers and closures. The compatible containers/closures are listed in the description of each product page. We will not be held responsible for product incompatibility between containers and caps/closures. If you are unsure if you have the correct sized containers/closures, please send us an email to
[email protected] Payment MethodsAll orders are prepaid. Orders must be paid for before they are processed, packed and shipped/prepared for pickup.
We accept Visa, Mastercard, American Express, Paypal and E-transfer.
Orders can be paid for by credit card through our online payment system or our paypal payment portal. You do not need a paypal account to pay online. Paypal is our payment processor. If you wish to pay by e-transfer or credit card over the phone, please send an email to
[email protected] and we will authorize your account for offline payment.
For wholesale customers: Orders paid for by credit charge will have a 3% surcharge.
Currency and TaxesAll our prices, invoices and other transactions are processed in Canadian dollars (CAD).
Taxes will be added to orders and shipping. Applicable rates G.S.T./H.S.T. will be charged based on shipment destination.
ShippingNascent Naturals Inc. is committed to meeting Customer’s requirements for Product delivery. We currently ship orders primarily through Canada Post.
Online Store shipping and handling charges are calculated at time of ordering. If a customer deems fees to be excessive, please contact us so we may conduct a manual calculation to verify chargeable amounts. Conversely, while we make every effort to honour the posted shipping charges at time of order, any order that is determined to have excessive shipping fees due to extra weight (usually over 12 kg) or remote location, Nascent Naturals reserves the right to recalculate extra shipping charges and notify the customer of any extra fees. The customer then has the option to accept the charges or decline further processing of the order.
Shipping information supplied by customers through the online store will be deemed as correct and used for billing and shipping. Nascent Naturals Inc. assumes no financial burden as a result of customer errors.
Customer is responsible for inspecting and examining the shipments. If the shipment is damaged, immediately notify Nascent Naturals Inc. within 7 days of receipt so the situation can be remedied.
Nascent Naturals Inc. places basic insurance of up to $100 on each shipment. The customer is responsible for extra insurance, if requested. Extra fees will be applicable.
Shipping fees will be added to all orders where applicable. All orders within Canada are shipped by Canada Post (Expedited Service). Excessively large, heavy or fragile orders are shipped via commercial courier or customer choice of carrier.
Nascent Naturals Inc. retains the right to delay shipping based on extreme weather conditions (heat or cold) which may damage the product. If the customer would like the order shipped against our recommendation, it is at their own peril and permission must be given in writing via email. Customers will be notified of any delay or advised of any risk due to weather issues. Ambient service can be arranged for a nominal fee through our courier service. If you require this service, please contact us about your order so we can estimate the extra charges. Rates are calculated on a per order basis.
Any shipping or delivery dates as indicated by Customer or Nascent Naturals Inc. are estimates only, and Nascent Naturals Inc. shall have no liability to Customer for failure to complete delivery of an order by the date indicated or for any of Customer’s incidental, indirect or consequential damages arising from a delay.
Customers may request and arrange their own carrier to pick up from Nascent Naturals Inc. premises. Nascent Naturals Inc. assumes no responsibility or financial obligation in making such arrangements and is not liable for shipment damage once it leaves our warehouse. When arranging your own carrier, please ensure proper lead time for order preparations. Do not arrange for your pickup until we have notified you that the order is ready! We will also require the following information: Your full shipping address including postal or zip code, Your billing address (required for credit card processing), A phone number where you can be reached during business hours.
Our shipping turnaround times are amazingly fast most of the time compared to our competition. However some things are out of our control such as holidays, weather, payment issues, incomplete orders, additions to orders and incorrect shipping information. We also have to work with courier and Canada Post schedules. For example, when using Canada Post, it has to be packed and ready by 12 pm for shipping that day. This does not mean ordering by 12 pm. We need time to get the order packed! Sometimes we can do this depending on how busy we are but no guarantees.
Nascent Naturals does not currently ship outside of Canada. If a customer wishes to ship an order outside of Canada, they must arrange their own courier and Nascent Naturals will not be liable for any delays, damage to products during transit, lost or missing packages, or customs fees and duties.
Please read the following agreement carefully before purchasing from Nascent Naturals Inc or using this website. By using this website and/or placing an order, you agree to these conditions.
Limitations of Liability
The information on this website is provided on an ‘As Is’ basis by Nascent Naturals Inc. Nascent Naturals Inc. will be referred to as NN Inc. and www.nascentnaturals.com will be referred to as the ‘Website’. Any advice, opinions or statements should not be relied on when making personal, legal, medical, financial or business decisions. NN Inc. Does not accept liability for the use of the information on this Website. You should always consult an appropriate professional to obtain advice specific to your circumstances. By using this Website, you accept all of the terms of this User Agreement and understand that your use of this website is at your sole risk. This User Agreement and any disputes or claims that are related in any way to your use of this website shall be governed, construed and enforced in accordance with the Provincial laws of Ontario as well as Canadian Federal Law.
By use of this website you agree to hold harmless NN Inc. and any affiliates, their respective owners, officers, employees, agents, directors, licensors, suppliers and any third party partners from and against any and all losses, damages, claims, injuries or otherwise that arise as a consequence of using or misusing any information or services provided by NN Inc. NN Inc. will not be liable for any damages, including loss revenue or business interruption, even if NN Inc. has been informed of the possibility of such loss or damage in advance.
Force Majeure
If there is a default or delay in NN Inc’s performance of obligations, and the default or delay is caused by circumstances beyond the reasonable control of NN Inc. including fire, flood, earthquake, elements of nature, acts of God, epidemic, pandemic, explosion, war, terrorism, revolution, civil insurrection, government decree, unlawful acts, civil commotion, failure of the public power grid, third party caused damage to network infrastructure (e.g. cable cut), cyber terrorism/warfare, acts of public enemies, law, order, regulation, ordinance or requirement of any government or legal body having jurisdiction, or labour unrest such as strikes, slowdowns, picketing or boycotts, acts of nature, and all force majeure events, then NN Inc. shall not be liable for that default or delay, and shall be excused from further performance of the affected obligations on a day-to-day basis, if NN Inc. uses commercially reasonable efforts to expeditiously remove the causes of such default or delay in its performance.
User Agreement
Customers should purchase NN Inc. product’s with a clear understanding that the products are not intended for and should not be used as a substitute to diagnose, cure, prevent or treat any disease or illness. Information provided is obtained from sources that are current and reliable, but NN Inc. makes no representation to its comprehensiveness or accuracy. Product information, descriptions and blogs are presented for educational purposes only. They do not cover all the possible uses, side effects, interactions and precautions. This information should not be used as a substitute for medical consultation with a healthcare professional. This information is not intended to diagnose, cure, prevent or treat any health condition. It is the customer’s responsibility to consult an appropriate health professional for any medical advice, therapy or diagnosis. Under no circumstance should the products available through NN Inc. be likened or compared to drug products that are prescribed for the treatment of specific conditions or ailments.
Please note, The International Federation of Aromatherapists (IFA) does not recommend that Essential Oils be taken internally unless under the supervision of a Medical Doctor who is also qualified in clinical aromatherapy. In addition, Essential Oils should be properly diluted before use in order to avoid any adverse physical effects (including injury or bodily harm) or damage to property.
Essential Oils are a highly concentrated and potent substance. All products must be used at the customer’s own discretion. NN Inc. shall not be held responsible for any damages to property or adverse physical effects (including bodily harm or injury) caused by insufficient knowledge or improper use of a product. The product user is solely responsible for complying with all regulations and laws applying to the use of the products, including the intellectual property rights of third parties. As the use(s) of these products, ordinary or otherwise, is outside of the control of NN Inc., no warranty or representation, expressed or implied, is made to the effect(s) of such (including injury or damage), or the obtained results.
Therefore, all products must be used at the Customer’s own discretion and only after referencing Material Safety Data Sheets, Certificate of Analysis and other relevant technical and regulatory documents specific to the product.
Manufacturers/ Product Makers/ Distributors purchasing products from NN Inc. should avoid making any statements and claims that are false or misleading regarding NN Inc.’s products. Customers must also comply with all laws, provincial, state and federal, regarding any statements or claims made. As with any manufacturing process, NN Inc. requires that Customers conduct small lab scale testing of purchased products to determine their suitability and efficacy prior to full commercial manufacturing. NN Inc. shall not under any circumstances be held liable for any losses resulting from failure to do so. The Customers is solely responsible for determining the suitability of using the product they purchase as well as conducting of appropriate product research and full, independent testing of the product, including the ensured compliance with applicable local, national or international laws and regulations related to the usage, labelling, selling, safety and distribution of finished products. By using the products and/or information offered by NN Inc. you agree that NN Inc. will not be held liable for any claims, issues, complaints or losses of any kind related to any finished product sold or made using our products/materials.
In no event will NN Inc. be held liable for any indirect, direct, incidental, consequential, special and exemplary damages, or any damages whatsoever, arising from the use or performance of this website or from any information, services, or products obtained through this website, even if NN Inc. has been advised of the possibility of such damages.
If you are dissatisfied with the website, or do not agree with the terms and conditions of this Agreement, your only course of action is to cease the use of this website.
Use of Site
Any manner or form of harassment, or the use of abusive or obscene language on the website, including via email, social media or public comments is strictly forbidden. Impersonation of others, including a NN Inc. or other licensed employee, representative, or host, as well as other visitors or members on the website is strictly prohibited. You may not upload, distribute or publish otherwise through the website any content that is: abusive, invasive of privacy or publicity rights, defamatory, obscene, threatening or otherwise objectionable, that may constitute or encourage a criminal offense, violate the rights of any party, or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the website or use the website to solicit others to join or become a member of any other commercial online service or other organization.
If you provide any information to the website, you agree to provide accurate, current and complete information about yourself. You also agree to maintain and update information as appropriate. If you use NN Inc. service, you are responsible for maintaining the confidentiality of your account and password and restricting access to your computer and account, and you agree to accept responsibility for all activities that occur under your account.
Typographical Errors and Website Updating
In the event that a NN Inc. product listing is mistakenly listed at an incorrect price or description, we reserve the right to refuse or cancel any orders placed for the product listed at the incorrect price. NN Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase, NN Inc. shall issue a refund to your credit card account in the amount of the incorrect price.
The Customer assumes responsibility for any missed discounts, for any reason, due to price changes that may occur irrespective of the time direction.
NN Inc. will not be liable for any technical inaccuracies, typographical errors or graphical distortions of the products listed and technical and regulatory documents posted. Changes are periodically added to the information on the website. These changes will be incorporated in new editions of the website. NN Inc. may make changes and/or improvements in the information, graphic(s), products (s), and / or program(s) described or displayed on the website at any time.
Participation Disclaimer
NN Inc. cannot and may not review all communications and materials that are posted to or created by users accessing the website, and are not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute use-generated content on the website, NN Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the website. NN Inc. reserves the right to block or remove communications or materials that it determines to be:
- Abusive
- Defamatory
- Obscene
- Fraudulent
- Deceptive
- Misleading
- In violation of a copyright, trademark or other intellectual property right of another or offensive/otherwise unacceptable to NN Inc. in its sole discretion.
Likewise, you represent and warrant that you own or that you otherwise control all rights to the content that you post, that the content you post is accurate; that use of the content you supply does not violate this policy and that the content will not cause injury to any person or entity. You will indemnify NN Inc. for any and all claims resulting from content you supply. Please note, users giving product or business opportunity testimonials or reviews on this website reflect the actual experience of each individual, are anecdotal only, and may be atypical.
Intellectual Property
The content included on this website, including but not limited to code, graphics, logos and text is copyrighted as a collective work under the Canadian, United States and international copyright laws, and is the property of NN Inc. and other third party services. The compilation of all content made available on the website is protected by Copyright 2021, NN Inc. unless specified otherwise. All rights reserved.
All trademarks, service marks, logos and trade names used on the site are the trademarks or registered trademarks of NN Inc. and its affiliates. All other trademarks not owned by NN Inc. or its affiliates that appear in any NN Inc. service or on the website are the property of their respective owners, who may or may not be affiliated with or otherwise connected to NN Inc. You agree not to modify, rent, sell, lease, loan distribute or create derivative works based on the site, in whole or in part, unless authorized to do so.
Permission is hereby granted to electronically copy and print hard copy portions of this website for the sole purpose of placing an order or purchasing products from NN Inc. You may display and, subject to any expressly stated restrictions or limitations relating to any specific material, download or print portions of the material from the different areas of the website solely for your own non-commercial use, or to place an order or purchase products with NN Inc.
Any other use, including but not limited to the reproduction, distribution, transmission or display of the content of this site is strictly prohibited, unless authorized by NN Inc. You agree to inform NN Inc. immediately if you have knowledge of any prior or current infringements or violations of all NN Inc.’s intellectual property rights. You further agree not to change or delete any proprietary notices or logos from materials downloaded from the website.
Warranty Disclaimer
NN Inc. provides the information, products and materials listed on this website “AS IS” and without any kind of warranty or representations. All warranties whether expressed or implied, including, but not limited to the implied warranties of merchantability, compatibility for a particular purpose, and non-infringement of property rights, and quality of any products described on site are hereby disclaimed to the fullest extent permitted by law.
Although we intend to take all reasonable steps to prevent the introduction of viruses and other harmful material, we do not warrant that this website will be uninterrupted, error-free, that defects will be corrected, or that the website or the server that makes the website available are free of potential viruses or other potentially harmful components. You assume full responsibility and risk of loss, including loss of data such as personal information and credit card information, resulting from your use of this website. NN Inc. does not make any warranties or representations regarding the use of the materials on this website in terms of correctness, accuracy, usefulness, timeliness, adequacy, and reliability or otherwise. NDA Inc. further does not make any warranties or representations regarding the availability or convenience of the services provided by the website.
NN Inc. also does not warrant, endorse, guarantee, or assume responsibility for the accuracy, reliability, and utility of information appearing on the website that has been supplied by third parties. NN Inc. shall not accept any liability or responsibility for consequences that may arise due to the usage of such third-party content.
Indemnification
You agree to defend, indemnify, and hold harmless NN Inc., its affiliates, and their respective owners, officers, directors, licensors, suppliers, employees, agents, (collectively the “Service Providers”) and third party partners from and against any and all claims, losses, injuries, damages, and costs (including lawyer’s fees) or other expenses resulting from the use of this website and/or our services as well as any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the website using your Internet and website account. In the event of such a claim, you agree to allow NN Inc. to defend the claim. If we make a claim for indemnification, you agree to seek and receive written permission from us before agreeing to settle or negotiate any claim or action. Please note this provision shall survive the termination of this Agreement and remain in full force and effect.
Third-Party Links
As an attempt to provide increased value to our visitors, NN Inc. may provide links to websites operated by third parties. NN Inc. has no control over third party websites, even if the third party is affiliated to NN Inc. All the websites are owned and operated independently of NN Inc. and have their own separate privacy and data collection policies. NN Inc. accepts no responsibility or liability for the independent actions or policies of the third party websites and is not responsible for the content or practices of such websites. These websites are only for your convenience and NN Inc. does not make any warranties regarding the accuracy, completeness, or reliability for the information contained in any linked third-party site; therefore you may access them at your own risk. Nonetheless, NN Inc. seeks to protect the integrity of its website and the links placed on it, and therefore requests any feedback on not only its own website, but for websites it links to as well (including when a specific link does not work). In addition, NN Inc. should not be held liable for links to any page within the website or other website content from any website or web page that makes claims as to the curative or health enhancing powers of any substance, whether or not such substance is produced, marketed, sold or distributed by NN Inc.
Legal Compliance
You agree that the responsibility of complying with all relevant and applicable laws and statutes lies with you, the customer. Using NN Inc.’s website and services serves as confirmation that you will comply with, and are complying to, any and all applicable laws, ordinances or regulations of local, provincial, federal, and international governments related to your business and/or use of all information, products, and services offered by NN Inc.
Termination
The terms and conditions are applicable to you upon your accessing the website and/or completing the account registration or shopping process. The terms and conditions, or any part of them, may be terminated by NN Inc. at any time without notice, for any reason. The provisions relating to Copyrights, Trademarks, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice
NN Inc. reserves the rights to change the terms and conditions of this Agreement at any time, without guaranteed notice. Be sure to review this Agreement periodically to ensure familiarity with its most current version. Any additions, enhancements or modifications to the contents on the website will be subject to this Agreement.
NN Inc. may deliver notices to you by means of e-mail, a general notice on the website, or by other reliable methods to the address you have provided regarding any changes to this Agreement.
Governing Law & Jurisdiction
The terms and conditions and your use of this website shall be governed in all respects by the laws of Canada and the Province of Ontario, Canada without regard to its conflicts of law principles, and not by the 1980 U.N. Convention on Contracts for the International Sale of Goods. You agree that jurisdiction over, and venue in, any legal action or proceeding directly or indirectly arising out of or relating to this website (including but not limited to the purchase of NN Inc. products) shall be brought solely in the Federal or Provincial courts of competent jurisdiction sitting in Ontario, Canada and; you expressly submit to the jurisdiction of said courts and consent to extra-territorial service of process. Should any part of this Contract be held unenforceable or invalid, that portion shall be construed consistent with applicable law as nearly as possible to reflect the original intentions of the parties and the remaining portions shall remain in full force and effect. To the extent that anything in or associated with NN Inc. is in conflict or inconsistent with this Contract, this Contract shall take precedence. Failure of NN Inc. to enforce any provision of this Contract shall not be deemed a waiver of such provision nor of the right to enforce such provision. In addition, you agree to indemnify, defend and hold harmless NN Inc. and it’s officers, employees, representatives & agents from and against any and all losses, damages, costs and expenses, including reasonable attorney fees, arising out of or in connection from any claim or suit arising from the reliance on any information that NN Inc. provides.
Any cause of action or claim you may have with respect to the website (including but not limited to the purchase of NN Inc. products) must be commenced within one (1) year after the claim or cause of action arises. NN Inc.’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. NN Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.