This policy applies to our website, in-store pickups, and any and all other channels in which NN Inc. collects and uses your personal information.What Information Do We Collect?
At NN Inc, we collect two types of information: personal information and non-personal information. The types of information we collect depend on the nature of your interaction with us. Personal information
Personal information is information that can identify an individual or information about an identifiable individual. We may collect personal information such as:
Your contact information – e.g., name, postal address, telephone number, and email address;
Your transaction information – e.g., products purchased, method of payment, amount paid, and credit or debit card number.
Non-personal information does not identify you as an individual. For example:
We may collect certain non-personal data when you visit our website, such as the type of browser you are using or the referring URL; or
We may collect and summarize customer information in a non-personal, aggregate format for statistical and research purposes.
You may choose not to provide us with your personal information. However, if you make this choice we may not be able to provide you with the product, service, or information that you requested. For example, we can only make a sales transaction under a customer account for which your name and billing address are needed at the least.How is Your Personal Information Used?
NN may use your personal information for a number of different business purposes, for example to:
- Fulfill your specific requests for products, services or information;
- Provide customer support to assist you with your questions or complaints; conduct surveys in order to improve our products and services;
- Measure and improve the effectiveness of our website or our marketing endeavours; detect and protect against potential fraud and error;
- Track and analyze your purchases and preferences to better understand your product and service needs and eligibility;
- Tailor our online content or online and in-store offers based on your preferences;
- If you ask us, to offer and promote additional products and services we offer; and
Sometimes you will be asked to give your express consent, such as by checking a box to indicate your consent to receive marketing communications, or by providing your signature to indicate your acceptance of the use and disclosure terms presented on an application form. This is Express Consent.
We may obtain your consent implicitly when we can conclude reasonably that you’ve given consent by some action you have taken or an action you have decided to not take. Generally, this occurs where the purpose for the use of your personal information would be reasonably apparent to you. This is Implied Consent.Withdrawing Your Consent
You may notify us at any time that you wish to withdraw or change your consent to our use and disclosure of your information. We will accommodate your request subject to legal and contractual restrictions related to your transactions.
If you have “opted in” or subscribed to one of our newsletters or mailing lists, we will always provide you with the opportunity to “opt out” or unsubscribe. For example, each e-newsletter we send to you will include a link or other method to unsubscribe or decline further e-newsletters.Information We Collect Directly from you
Here are some more in detail examples of the personal information we collect from you directly, how we collect it and how we use it. These examples may not cover all scenarios where NN Inc. may ask for and collect your personal information directly from you.Online
Our website can be browsed anonymously, without logging in. However, to engage in certain special features or functions of our website, or to order products from our website, you may be asked to provide certain personal information. This could include information such as your name, email address, shipping/billing address telephone number, or credit card information. We use this information to create your account, contact and correspond with you about the status of your order, to respond to your inquiries and questions, and monitor functions of our website that you choose to use, such as comments and public forums.Blog Posts and Customer Reviews
Certain pages of our website, such as blog posts’, facilitate interactive discussions between users and NN Inc. employees/agents acting on our behalf regarding products available for purchase through the website. The Customer Review functionality is provided as a rating system that offers you the chance to share your feedback on a product. These public blog posts and reviews are accessible to all our website visitors to see. Please use discretion when posting information to them and do not post personal information.Phone Calls
NN Inc. has a phone line to accept and address any of your questions, concerns or feedback. When you contact our phone line, we may ask you for personal information that will help us respond to your question or to verify your identity. As an example, if you are calling with a question about the status of your online order, we will ask for personal information that will verify that you are the account holder. Purchases
When you purchase a product from NN Inc. you may need to provide us with your payment information (such as credit card information) and your contract information so we can complete your transaction. We will only use your contract information to send you promotional material if we ask for and receive your express consent.Purchase Follow-Up and Surveys
Following a purchase from our website we may send you a follow-up email to thank you for your purchase, or we may contact you to ensure that you are completely satisfied with the delivery and use of your new product.
We may use contact information collected in-house, online, or via our phone line to conduct occasional surveys and other customer research. These surveys are entirely voluntary and you may easily decline to participate.Sign-Up for Newsletters or Updates
NN Inc. offers a variety of newsletter and other promotional communication. If you choose to sign up for our newsletter, we will collect your contract information (your name and email address). This information will only be used to send you newsletters and promotional communication that you have requested.
You can stop receiving newsletters and over promotional communication from NN Inc. at any time by clicking the ‘Unsubscribe’ link within any of the email newsletters that are sent to you.
We never sell or rent our subscriber list to other parties.Participate in a Contest or Promotion
In some circumstances, there is certain information we collect from you automatically. Here are a few examples of those circumstances:On Our website
When using our Web Sites, we may collect the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access our Web Sites, the Internet address of the Web site from which you linked directly to our Web Site, the operating system you are using, the sections of the Web Site you visit, the Web Site pages read and images viewed, and the content you download from the Web Site. This information is used for Web Site and system administration purposes and to improve the Web Sites.
When using our website, we may collect your IP address. This is the Internet Protocol address of your computer. We may also collect the IP address of your Internet Service Provider, the date and time you accessed our website, the web address of the site that linked you directly to our website, the computer operating system and web browser you are using, what sections of our website you visit, what pages such as blogs are read and what images are viewed, and what content you download from the website. This information is used for the purpose of website and system administration and to improve our website.Cookies
This website uses ‘cookies’ which are a technology that installs a small bit of information on a website user’s computer that permits the website to recognize future visits using that computer. Cookies enhance the ease of use and convenience of a website. For example, cookies are used to recognize that you are a previous user of the website to offer personalized web page content and information, to respond to the user’s needs, to track your activity on the website, and to help facilitate your website experience. To learn more about cookies, you can visit our page on cookies here.Tracking and Reports
We may use code scripts from third parties such as Google Analytics, which compile tracking information reports about our website user demographics, traffic patterns on our website, and website purchases. None of the tracking information in these reports can be connected to personal information or identities of specific users.Links to Other Websites
Our website may contain links to internet resources, such as other websites, which are provided solely for your convenience. When you click one of these links you are visiting another website or internet resource. NN Inc. has no control, responsibility or liability for these other websites and internet resources or their collections, use and disclosure of your personal information. We encourage you to read the privacy policies of these other websites to learn how they collect and use your personal information.Do we share your information?
NN Inc. does not sell or rent our customers’ personal information to any other party. However, in the normal course of business we may share some of your personal information within our business and with third parties acting on our behalf or as permitted or required by law.
Some of these operations may result in personal information collected by NN Inc. being stored or processed outside of Canada and, as a result, your personal information may be accessible to law enforcement and regulatory authorities in accordance with the law of these foreign jurisdictions.Service Providers
For example, we may share personal information with third parties to perform services on our behalf, including: processing non-cash payments, sending marketing communications such as email newsletters, conducting research surveys, verifying and validating information that you have provided to us, delivering products, and providing customer support services.
NN Inc takes precautions to prevent the fraudulent use of your information on our website. We follow industry standard authentication procedures to ensure your protection while shopping with us online. This includes, but is not limited to, contacting financial institutions or credit reporting agencies to ensure the authenticity of your credit card and to validate your credit card billing information.
Information Shared Within NN Inc, its Affiliates, Subsidiaries and Divisions
If there is ever an event where we receive notice from a manufacturer of a product safety recall, we may provide your limited contact information of your name, address and phone number to the manufacturer so that they may notify you of the recall and supply details of any replacement programs. This contact information transfer will only happen for recalls that may impact personal safety or impair functionality of the product you purchased from us. Legal Disclosure Required by Law
NN Inc. may disclose your information as permitted or required by law. For example, we may be compelled to release information by a court of law or other person or entity with jurisdiction to compel production of such information. If we have reasonable grounds to believe information could be useful in the investigation of improper or unlawful activity, we may disclose information to law enforcement agencies or other appropriate investigative bodies. How We Protect Your Information
The security of your personal information is a high priority for us. We maintain appropriate safeguards and current security standards to protect your personal information against unauthorized access, disclosure, or misuse. For example, electronic records are stored in secure, limited-access servers; we employ technological tools like firewalls and passwords; and we ensure our employees are trained on the importance of maintaining the security and confidentiality of personal information. PCI Compliance
NN Inc. is PCI (Payments Card Industry) compliant meaning that all your credit card information is handled, stored and processed within strict protocols and guidelines that have been established by the PCI Security Standards Council. NNI Inc. processes payments and credit card information for orders made on our website through Paypal or through our payment gateway, which are PCI compliant. Encryption
Our website is fully encrypted to protect your personal information. Payment information such as your credit card number is processed by Paypal or by our payment gateway, which are encrypted with Secure Sockets Layer protocol (SSL).Choosing a Password
When you create an online account on our website, you need to create a personal password. To maximize your level of protection, you should choose at least 5 characters including a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and any account information. NN Inc. will never send an unsolicited communication asking you for your password or requesting that you update your account credentials.
If you are locked out of your account, on your request your password may be reset. It is recommended that once you regain access to your account to charge your password from the temporary one that was provided to you. How You Can Verify Our Information About You
You may check your information to verify, update, or correct it, and to have any information that is now obsolete removed. If you created an account on our website, you can access and change your online account profile yourself. You can also ask to review any of the information that we have retained, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions prescribed by law, and provided we can authenticate your identity, you will be given reasonable access to your personal information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You may also ask us to change your preferences regarding how we use or disclose your information, or let us know if you do not wish to receive any further communication from us.Removal of Your Information
We keep your information only as long as it is needed for business purposes and/or to meet any legal requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information to remake it anonymous.Contacting Us
If you have any questions, concerns or feedback about our privacy practices please contact us:
Email: [email protected]
278 King Street
Midland Ontario L4R 3M6
We will respond to your request or investigate your concern as quickly as we can, but no later than 30 days from the date we receive your inquiry. Reminder:
Last Update: March 8th, 2021